Marketplace information
A plain-language summary of how WadaanMardan handles marketplace access, privacy, orders and seller responsibility.
Users must provide accurate information and use the platform lawfully. District Administration Mardan may review, reject, suspend or remove business accounts, products, reviews or content that is inaccurate, unsafe, unlawful, misleading or inconsistent with programme rules.
Each seller is responsible for the legality, safety, authenticity, description, price, stock, packaging, courier booking, delivery and after-sales handling of its products. Marketplace approval is an administrative publication decision and is not a product warranty or government endorsement.
COD is the only marketplace payment method. The seller uses its own courier account. The courier collects from the customer and settles directly with the seller. WadaanMardan does not receive, hold, split or transfer marketplace funds.
Available delivery areas depend on each seller’s verified courier profile. Customers may request cancellation before dispatch. Returns, replacements and any direct refund arrangement are subject to the seller’s stated eligibility, applicable consumer law and recorded service-case process.
WadaanMardan collects only information reasonably required for registration, governance, ordering, delivery and support. Customer delivery details are restricted to authorized operational users. CNIC references are masked for ordinary portal use. Users should not submit passwords, bank PINs, card details or unnecessary identity images.
Customer reviews are moderated before publication. Reviews must relate to the product, remain respectful and avoid personal data, unlawful content or unsupported allegations. Moderation does not change the reviewer’s responsibility for submitted content.
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